At IFA SILKS, we value customer satisfaction and strive to ensure a seamless shopping experience. Our refund policy is as follows:
1. Eligibility for Refund
Refunds are applicable only for defective, damaged, or incorrect products received.
The return request must be initiated within 3 days from the date of delivery.
The product must be unused, unwashed, and in its original packaging with all tags intact.
2. How to Initiate a Refund
To request a refund, please call us at +91 8062178103 within 3 days of receiving your order.
Provide order details, along with images of the product showing the issue.
Our team will review your request and guide you through the return process.
3. Refund Process
Once the returned item is received and inspected, we will process the refund within 7-10 business days.
Refunds will be credited to the original payment method or issued as store credit, based on customer preference.
Shipping charges (if applicable) are non-refundable.
4. Non-Refundable Items
Products purchased during sale/discount offers are not eligible for refunds.
Customized or made-to-order items cannot be returned or refunded.
Any product returned without prior approval will not be accepted.
For any further assistance, feel free to contact our customer support team at +91 8062178103.
